> ## Documentation Index
> Fetch the complete documentation index at: https://docs.smartsend.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Shipping options

> PostNord parcel services, add-ons, and shipping options for Denmark and Sweden

<Note>
  As of January 1st, 2026, PostNord Denmark has stopped serving letter post in Denmark. Letter post services in Denmark are now handled by DAO going forward.
</Note>

## General information

When you book a shipment via Smart Send, we send the shipment data electronically to PostNord. This means the shipment is registered in PostNord's systems instantly.

### Overview

| Service       | Delivery Area | Recipient Type   | Delivery Mode | Max Weight  |
| ------------- | ------------- | ---------------- | ------------- | ----------- |
| Parcel Locker | DK / Nordic   | Private/Business | Pickup        | 10–20 kg    |
| Service Point | DK / EU       | Private/Business | Pickup        | 20 kg       |
| Home          | DK / Intl     | Private          | Home          | Up to 35 kg |
| Parcel        | DK / Intl     | Business         | Address       | Up to 35 kg |
| Return        | DK            | Business         | Drop-off      | 20 kg       |
| Return Pickup | DK            | Business         | Address       | 20 kg       |
| Tracked       | International | Both             | Mailbox/Home  | 2 kg        |
| Rekommanderet | International | Both             | Signature     | 2 kg        |

## Shipping from Denmark

<AccordionGroup>
  <Accordion title="PostNord Parcel Locker">
    Package will be delivery to a *PostNord parcel locker* where the recipient collects the parcel.

    <Note>Parcel lockers require the receiver to use the PostNord mobile app to unlock the parcel locker</Note>

    * **Destinations**: The Nordic countries
    * **Delivery time**: Next-day delivery Monday to Saturday for domestic parcels in Denmark.
    * **Notification:** PostNord app, SMS, email
    * **Pickup deadline:** 7 days
    * **Signature:** No
    * **Max weight:** 10 kg (Denmark), 20 kg (Finland)
    * **Max dimensions:** 42 × 49 × 60 cm
    * **Special requirements:** Requires PostNord app for locker access
    * **Redirection:** Parcel is redirected to another pickup point if the locker is full
  </Accordion>

  <Accordion title="PostNord Service Point">
    Package will be delivery to a staffed PostNord Parcel Shop for customer pickup.

    * **Destinations**: Many European countries
    * **Delivery time**: Next-day delivery Monday to Saturday for domestic parcels in Denmark.
    * **Notification:** SMS, email, PostNord app
    * **Pickup deadline:** 7 days
    * **Signature:** No (unless add-on applied)
    * **Max weight:** 20 kg
    * **Max dimensions (Denmark/Norway/Sweden/Finland):**
      * Max length: 150 cm
      * Length + girth: 300 cm
    * **Max dimensions (selected EU countries):**
      * Max length: 100 cm
      * Length + girth: 250 cm
    * **Redirection:** Parcel may be redirected to another Service Point if the choosen location is full.
  </Accordion>

  <Accordion title="PostNord Home">
    Delivery to a private recipient's home address.

    * **Delivery type:** Home delivery
    * **Delivery time (Denmark):** Next business day (minimum service level)
    * **Notification:** SMS, email, PostNord app
    * **Standard delivery:** Mailbox or doorstep
    * **Max weight:**
      * Denmark/Nordics: 35 kg
      * EU/Switzerland/UK: 31.5 kg
      * Rest of world: 20 kg
    * **Max dimensions:**
      * Length: up to 175 cm
      * Length + girth: 300 cm
    * **Max dimensions (Denmark only, with surcharge):**
      * Length up to 220 cm, or
      * Length + girth up to 360 cm
    * **Failed delivery:** Parcel is redirected to a Service Point
  </Accordion>

  <Accordion title="PostNord Parcel">
    Delivery to a commercial address during daytime.

    * **Type**: Business / Private
    * **Delivery type:** Business address
    * **Delivery time (Denmark):** Next business day (minimum)
    * **Signature:** Required by default
    * **Notification:** SMS, email, PostNord app
    * **Max weight and dimensions:** Same as PostNord Home
    * **Important:** If the recipient is identified as a private individual, the shipment may be reclassified as PostNord Home and surcharged.
  </Accordion>

  <Accordion title="PostNord Return (Drop off)">
    Return shipment dropped off by the recipient at a Service Point or Parcel Locker.

    * **Type**: Business / Private
    * **Drop-off:** At Service Point or Parcel Locker
    * **Max weight:** 20 kg
    * **Notifications:** Recipient and sender
    * **Typical use:** Cost effective return option for private parcels.
  </Accordion>

  <Accordion title="PostNord Return Pickup">
    Return shipment collected at the recipient's address.

    * **Pickup:** At recipient address
    * **Max weight:** 20 kg
    * **Shipments over 20 kg:** Must be delivered to a business hand-in location
    * **Notifications:** SMS, email
    * **Typical use:** For commercial parcels or private parcels where the receiver is not catable of returning the package from a service point eg. due to heavy content.
  </Accordion>

  <Accordion title="PostNord Tracked (Small / Large)">
    Lightweight, trackable international letters and small parcels.

    * **Destinations:** International, including Faroe Islands and Greenland
    * **Type**: Business / Private
    * **Tracking:** Yes
    * **Add-ons:** Not supported
    * **Delivery time targets (EU):**
      * 85% within 3 business days
      * 97% within 5 business days
    * **Formats:**
      * Small: Up to 500 g (some countries allow up to 2 kg)
      * Large: Up to 2 kg
    * **Max dimensions:**
      * Small: 33 × 23 × 1 cm
      * Large: Length up to 60 cm, length + width + height ≤ 90 cm
    * **Requirements:** EDI including weight
    * **Compensation:** No compensation for loss or delay (UPU rules)
  </Accordion>

  <Accordion title="PostNord Rekommanderet (Registered Mail)">
    Registered international mail with signature and limited compensation.

    * **Destinations:** International
    * **Type**: Business / Private
    * **Max weight:** 2 kg
    * **Signature on delivery:** Yes
    * **Tracking:** Yes
    * **Content restrictions:** Documents and limited cash only
    * **Delivery time guarantee:** No
  </Accordion>
</AccordionGroup>

Addons are extra services that can be enabled - often at an extra cost. Availability depends on service and route.

<AccordionGroup>
  <Accordion title="FlexDelivery">
    Leave the parcel without requiring a signature.

    * **Purpose:** Allow delivery without recipient signature
    * **Availability:** Must be specified in EDI booking
    * **Risk:** Responsibility transfers upon delivery
  </Accordion>

  <Accordion title="Signature guarantee">
    Require signature on delivery for confirmation.

    * **Purpose:** Proof of delivery with recipient signature
    * **Availability:** Specified in EDI booking
    * **Use case:** Valuable or important shipments
  </Accordion>

  <Accordion title="Insured / Valuable shipment">
    Additional insurance for high-value items.

    * **Purpose:** Extended liability coverage
    * **Availability:** Must be booked in EDI
    * **Restrictions:** May limit recipient flexibility options
  </Accordion>

  <Accordion title="Heavy / oversize handling">
    Special handling for large or heavy parcels.

    * **Purpose:** Additional handling for parcels exceeding standard dimensions
    * **Requirements:** Must be specified when booking
    * **Surcharges:** May apply based on dimensions
  </Accordion>

  <Accordion title="Dangerous goods (limited quantity)">
    Transport of dangerous goods in limited quantities.

    * **Purpose:** Shipping restricted items in compliance with regulations
    * **Requirements:** Must comply with IATA/ADR regulations
    * **Declaration:** Required in EDI
  </Accordion>

  <Accordion title="FlexChange">
    The receiver will receive a notification via email/sms and can change delivery information like delivery time window or pickup point.

    * **Purpose:** Allow receiver to modify delivery
    * **Options:**
      * Allow drop-off without signature
      * Redirect parcel to a Service Point
    * **Availability:** Only if Modtagerflex is not active
    * **Not available for:**
      * Parcels over 20 kg
      * Certain add-ons (e.g., valuables)
  </Accordion>
</AccordionGroup>

<Note title="Recipient Flex (Da: Modtagerflex)">
  As a private receiver then it is possible to signup for *Recipient Flex* (In Danish *ModtagerFlex*) which grants PostNord permission to leave parcels unattended at a greed upon location like the frontdoor or the garage.

  The courier takes a photo of the parcel and its placement, which you the receiver can view instantly in the PostNord mobile app (if the user has verified with *MitID*).
</Note>

## Shipping from Sweden

PostNord Sweden offers similar services to Denmark with some variations in availability and specifications.

<AccordionGroup>
  <Accordion title="PostNord Parcel Locker">
    Delivery to a PostNord parcel locker where the recipient collects the parcel using the PostNord app.

    <Note>Parcel lockers require the receiver to use the PostNord mobile app to unlock the parcel locker</Note>

    * **Delivery type:** Pickup (parcel locker)
    * **Notification:** PostNord app, SMS, email
    * **Pickup deadline:** 7 days
    * **Signature:** No
    * **Max weight:** 10 kg
    * **Max dimensions:** 42 × 49 × 60 cm
    * **Special requirements:** Requires PostNord app for locker access
    * **Redirection:** Only if locker is full
  </Accordion>

  <Accordion title="PostNord Service Point">
    Delivery to a staffed PostNord Service Point for customer pickup.

    * **Delivery type:** Pickup
    * **Notification:** SMS, email, PostNord app
    * **Pickup deadline:** 7 days
    * **Signature:** No (unless add-on applied)
    * **Max weight:** 20 kg
    * **Max dimensions:**
      * Max length: 150 cm
      * Length + girth: 300 cm
    * **Note:** Sender must specify preferred pickup location in EDI. Parcel may be redirected if the location is full.
  </Accordion>

  <Accordion title="PostNord Home">
    Delivery to a private recipient's address in Sweden.

    * **Delivery type:** Home delivery
    * **Notification:** SMS, email, PostNord app
    * **Standard delivery:** Mailbox or doorstep
    * **Max weight:** 35 kg
    * **Max dimensions:**
      * Length: up to 175 cm
      * Length + girth: 300 cm
    * **Failed delivery:** Parcel is redirected to a Service Point
  </Accordion>

  <Accordion title="PostNord Parcel">
    Delivery to a business recipient's address.

    * **Delivery type:** Business address
    * **Signature:** Required by default
    * **Notification:** SMS, email, PostNord app
    * **Max weight and dimensions:** Same as PostNord Home
    * **Important:** If the recipient is identified as a private individual, the shipment may be reclassified as PostNord Home and surcharged.
  </Accordion>

  <Accordion title="PostNord Return (Drop off)">
    Return shipment dropped off by the recipient at a Service Point or Parcel Locker.

    * **Drop-off:** At Service Point or Parcel Locker
    * **Max weight:** 20 kg
  </Accordion>

  <Accordion title="PostNord Return Pickup">
    Return shipment collected at the recipient's address.

    * **Pickup:** At recipient address
    * **Max weight:** 20 kg
  </Accordion>
</AccordionGroup>

PostNord Sweden supports the same add-ons as Denmark. Availability depends on service and route.

<AccordionGroup>
  <Accordion title="FlexDelivery (Flexlevering)">
    Leave the parcel without requiring a signature.
  </Accordion>

  <Accordion title="Signature guarantee">
    Require signature on delivery for confirmation.
  </Accordion>

  <Accordion title="Insured / Valuable shipment">
    Additional insurance for high-value items.
  </Accordion>

  <Accordion title="Heavy / oversize handling">
    Special handling for large or heavy parcels.
  </Accordion>

  <Accordion title="Dangerous goods (limited quantity)">
    Transport of dangerous goods in limited quantities, in compliance with IATA/ADR regulations.
  </Accordion>

  <Accordion title="FlexChange">
    One-time delivery modification by the receiver, such as changing the delivery time window or pickup point.
  </Accordion>
</AccordionGroup>

<Note title="Recipient Flex (Da: Modtagerflex)">
  As a private receiver it is possible to sign up for *Recipient Flex* (in Danish *ModtagerFlex*), a standing agreement that grants PostNord permission to leave parcels unattended at a predefined location like the front door or the garage.
</Note>

## Special geographic considerations

### Islands, Faroe Islands, and Greenland

Shipping to remote locations requires special consideration:

* **Delivery frequency:** Not all destinations have daily delivery service
* **Greenland specifics:**
  * Parcels may be transported by air if sea transport is unavailable
  * Air transport may trigger additional surcharges
  * Significantly longer delivery times must be expected
* **Island destinations:** Extended delivery times and potential access limitations
* **Planning:** Allow extra time for deliveries to remote areas

<Info>
  PostNord is the result of the merger between the Swedish postal service (Posten AB) and the Danish postal service (Post Danmark A/S) in 2009. While they operate under one brand, there are significant differences between shipping from Denmark and shipping from Sweden with PostNord.
</Info>