> ## Documentation Index
> Fetch the complete documentation index at: https://docs.smartsend.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Sender Information

> Configure your company details and address information

## Why is this needed?

Sender information is the company details that identify you as the shipper when creating shipments. This includes your company name, address, and contact details that are used when booking shipments with carriers and appear on shipping labels and tracking pages.

The sender information you provide is primarily used to:

* **Determine correct booking methods** - Different carriers may have specific requirements based on your location and business type
* **Meet carrier requirements** - Most carriers require complete sender information during the booking process
* **Display on shipping materials** - Your information appears on labels, tracking pages, and customer notifications

<Warning>
  **Information visibility**: The sender information you enter will likely be visible to shipment recipients. This information can appear in:

  * Customer tracking notifications
  * Public tracking pages
  * Shipping labels attached to packages
  * Carrier's internal systems

  Some carriers may use their own registry data for sender information on labels. Check your specific carrier's documentation for details about how your information appears.
</Warning>

## Configure sender address

To set up your sender address, start by logging into the <Link href="https://app.smartsend.io">Smart Send platform</Link> <Icon icon="arrow-up-right" size={12} />.

<Steps>
  <Step title="Navigate to Sender Address">
    Go to **<Link href="https://app.smartsend.io/team/settings/sender">Sender Address</Link>**
  </Step>

  <Step title="Fill in the required fields">
    Enter your company details:

    * **Country**
    * **VAT Number** - Your business VAT number, if an EU based company then this will be prefixed with the country code eg `DK32342892`
    * **Company** - Your business name as it should appear on shipments
    * **Address line**
    * **Postal code**
    * **City**
    * **Contact person** - Name of the person handling shipments (you can use "Warehouse" or similar if preferred)
    * **Email address** - Email for shipping notifications and communications

    <img src="https://mintcdn.com/smartsend/nrzFBZazgvLEikrr/images/sender-information/sender-form-filled.png?fit=max&auto=format&n=nrzFBZazgvLEikrr&q=85&s=df289ebaf215a5ea3959f8a4169ee148" alt="Sender address form with company details filled in" className="rounded-lg" width="1440" height="900" data-path="images/sender-information/sender-form-filled.png" />
  </Step>

  <Step title="Save changes">
    Click **Save** to apply your changes
  </Step>
</Steps>

<Info>
  All fields are required for proper shipment booking. If you prefer not to use a specific person's name, you can enter generic terms like "Warehouse," "Shipping Department," or "Customer Service" in the contact person field.
</Info>

## Customs numbers

For international shipments, you need to provide customs identification numbers that vary by country. These numbers are essential for proper customs clearance and compliance.

Example of customs numbers:

* **EORI number** - European Union registration and identification number
* **EU VAT number** - European Union value-added tax identification number
* **VOEC number** - Norwegian VAT on e-commerce number
* **Country-specific numbers** - Other national customs and tax identification numbers

### Adding customs numbers

To configure customs numbers for international shipping, start by logging into the <Link href="https://app.smartsend.io">Smart Send platform</Link> <Icon icon="arrow-up-right" size={12} />.

<Steps>
  <Step title="Navigate to Customs">
    Go to **<Link href="https://app.smartsend.io/team/settings/customs">Customs</Link>**
  </Step>

  <Step title="Select country">
    Select the **country** for which you're adding a customs number
  </Step>

  <Step title="Enter customs number">
    Enter the **customs number** in the provided field

    <img src="https://mintcdn.com/smartsend/nrzFBZazgvLEikrr/images/sender-information/customs-numbers-filled.png?fit=max&auto=format&n=nrzFBZazgvLEikrr&q=85&s=07c16b32416b29219c71db603c7ac9c9" alt="Customs number form with number entered" className="rounded-lg" width="1440" height="900" data-path="images/sender-information/customs-numbers-filled.png" />
  </Step>

  <Step title="Save the number">
    Click **Add** to save the number
  </Step>
</Steps>

<Note>
  You can add multiple customs numbers for different countries. Each number is associated with a specific country and type, allowing you to ship internationally with the correct customs identification.
</Note>