> ## Documentation Index
> Fetch the complete documentation index at: https://docs.smartsend.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Collaborator access

> Grant Smart Send team access to your Shopify store for support and configuration assistance

Collaboration access allows Smart Send support staff to access your Shopify admin to help with app configuration, troubleshooting, and optimization.

## What is collaborator access?

Collaborator access is a secure way to grant temporary access to your Shopify stores Admin without sharing your personal login credentials. When you grant collaborator access, Smart Send team members can:

* **Install the Smart Send App**
* **Configure the Smart Send App**
* **Configure shipping**
* **Configure product information like customs tariff codes**
* **Troubleshoot integration issues**

<Note>
  Collaborator access is **temporary** and can be revoked at any time. Smart Send staff will only access your store when working on your specific support case.
</Note>

## How to grant Collaborator Access

We can request access to your store once we know your unique myshopify url and have your *Collaborator Request Code*. See below how to get that information which should then be emailed to us.

Once we have this information then we can request a *Collaborator Access* which you then need to accept before we are allowed access to your store.

<Card title="Shopify collaborator access guide" icon="shopify" href="https://help.shopify.com/en/manual/your-account/users/security/collaborator-accounts#collaborator-codes">
  Learn more about collaborator accounts and codes in the official Shopify documentation.
</Card>

### Find myshopify url

<Steps>
  <Step title="Open domains settings">
    Go to <b>Settings</b> > <b><a href="https://admin.shopify.com/settings/domains" target="_blank" rel="noopener">Domains</a></b> in your Shopify admin.
  </Step>

  <Step title="Locate your .myshopify.com domain">
    Find the domain ending with `.myshopify.com` in the list and copy the full url.
  </Step>

  <Step title="Share the myshopify url">
    Provide the myshopify url with us along with the Collaborator Request Code.
  </Step>
</Steps>

### Find the Collaborator Request Code

<Steps>
  <Step title="Go to users in Shopify admin">
    From your Shopify admin, go to <b>Settings</b> > <b><a href="https://admin.shopify.com/settings/account" target="_blank" rel="noopener">Users and permissions</a></b>.
  </Step>

  <Step title="Locate the Collaborators section">
    Copy the 4-digit **Collaborator Request Code**
  </Step>

  <Step title="Share the code">
    Provide the 4-digit Collaborator Request Code to us.
  </Step>
</Steps>