> ## Documentation Index
> Fetch the complete documentation index at: https://docs.smartsend.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Checkout

> Our recommended Shopify checkout configuration

Shopify has a battle proven checkout page optimized for high conversion. There are some configurations that should be taken into account to ensure smooth operation.

Configure checkout settings in **Admin > Settings > <Link href="https://admin.shopify.com/settings/checkout">Checkout</Link>** <Icon icon="arrow-up-right" size={12} /> in your Shopify admin.

## Address validation

Enable *address autocomplete* so customers get live suggestions as they type their address. The user can select a suggestion or decide to type their address themselves.

<Tip>
  Enable **Address autocompletion** in your Shopify checkout settings significantly reduces delivery issues caused by an incorrect address.
</Tip>

Configure this under **Admin > Settings > <Link href="https://admin.shopify.com/settings/checkout">Checkout</Link>** <Icon icon="arrow-up-right" size={12} /> **> Address collection preferences**.

See <Link href="https://help.shopify.com/en/manual/checkout-settings/address-collection-preferences">Address collection preferences</Link> <Icon icon="arrow-up-right" size={12} /> in the Shopify documentation.

## Shipping address

### Billing and shipping address

Under **Admin > Settings > Checkout > <Link href="https://admin.shopify.com/settings/checkout#:rh0:">Advanced preferences</Link>** <Icon icon="arrow-up-right" size={12} /> **> Address collection**, enable the setting **Allow shipping and billing address to be different**. This lets customers specify a separate delivery address from their billing address, which is common for gift orders or business purchases.

<Tip>
  Enable **Allow shipping and billing address to be different** so customers can ship to an address that differs from their billing address.
</Tip>

### What to require?

Under **Admin > Settings > Checkout > <Link href="https://admin.shopify.com/settings/checkout#customer-info">Customer information</Link>** <Icon icon="arrow-up-right" size={12} />, configure the following fields to match your business model:

| Field                                      | Recommendation                                                                                                                                                                                                        |
| ------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Full name**                              | **Require first and last name** — all carriers require the full name of the recipient.                                                                                                                                |
| **Company name**                           | **Optional** if you sell to both consumers and businesses (B2B and B2C). **Required** if you only sell B2B. **Don't include** if you only sell B2C.                                                                   |
| **Company VAT number**                     | **Optional** if you sell to both consumers and businesses (B2B and B2C). **Required** if you only sell B2B. **Don't include** if you only sell B2C.                                                                   |
| **Address line 2 (apartment, unit, etc.)** | **Optional** — useful for apartments and office buildings but not needed for all deliveries.                                                                                                                          |
| **Shipping address phone number**          | **Required** — most European carriers either require a phone number or provide a significantly better delivery experience when one is available (delivery notifications, SMS updates, and contact in case of issues). |

<Info>
  Scandinavian addresses typically don't use state or province fields. Shopify handles this automatically based on the selected country.
</Info>

## Shipping methods

Configure shipping methods in **Admin > Settings > <Link href="https://admin.shopify.com/settings/shipping">Shipping and delivery</Link>** <Icon icon="arrow-up-right" size={12} />.

We recommend offering customers both home delivery and pickup point delivery at checkout. This gives customers flexibility while keeping your shipping setup straightforward.

If a customer enters a business address (with a company name) as the shipping address, you should hide the home delivery option and show a commercial delivery option instead. Commercial deliveries are typically handled differently by carriers and may have different pricing. Configure this under **Admin > Settings > Shipping and delivery > <Link href="https://admin.shopify.com/settings/shipping#customization-header">Shipping customizations</Link>** <Icon icon="arrow-up-right" size={12} />.

### Pickup points

Pickup point delivery lets customers choose a nearby service point where they can collect their parcel. This is a popular delivery option in Scandinavia.

To set up pickup point delivery, configure it in the Smart Send app. See the [pickup points setup guide](/integrations/shopify/pickup-points) for step-by-step instructions.