> ## Documentation Index
> Fetch the complete documentation index at: https://docs.smartsend.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Gift cards, coupons and credit
> Use gift cards, coupons, vouchers, and store credit in WooCommerce alongside Smart Send
Smart Send is compatible with Gift Cards for WooCommerce , the first-party gift card plugin by Woo. Discounts and gift card redemptions are applied at checkout in WooCommerce — Smart Send ships the resulting order without needing any additional configuration.
## Gift cards, vouchers, coupons, and store credit
These four concepts are often used interchangeably, but they behave differently in a WooCommerce store. Choosing the right one for your use case avoids confusion for both staff and customers.
| Type | Purpose | Typical use case |
| ---------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------- |
| **Gift card** | A prepaid value that the recipient can spend in your store. Usually purchased by one customer for another and delivered with a unique code. | A customer buys a 500 kr gift card as a birthday present for a friend. |
| **Voucher** | A document or code redeemable for a specific product, service, or fixed value. Often issued for promotions, partnerships, or as compensation. | A magazine campaign hands out vouchers for a free product when redeemed in your store. |
| **Coupon code** | A discount applied to a purchase, typically a percentage off, fixed amount off, or free shipping. Not prepaid — it reduces the price of a new order. | A `WELCOME10` code that gives 10% off the first order. |
| **Store credit** | A balance attached to a specific customer's account that they can spend on future purchases. Often used to issue refunds without returning money to the original payment method. | Issuing 200 kr in store credit instead of a cash refund after a return. |
The key distinction is **prepaid value** (gift card, store credit) versus **discount on a new purchase** (coupon, most vouchers). Gift cards and store credit reduce a balance you owe the customer. Coupons reduce the price of an order at the moment of purchase.
## Gift Cards for WooCommerce
The Gift Cards for WooCommerce plugin lets customers buy gift cards as products, receive a code by email, and redeem the balance in a future order. The plugin handles the gift card lifecycle inside WooCommerce.
When a customer redeems a gift card, the order total is reduced before the order reaches the **Processing** state. Smart Send sees the resulting order in WooCommerce and ships it like any other order.
## Coupon codes
WooCommerce includes coupon codes natively. You can create them under **Marketing > Coupons** in your WordPress admin and offer percentage discounts, fixed-amount discounts, or free shipping.
A free-shipping coupon only affects what the customer pays — it does not change which carrier or service is used. Configure your shipping methods in Smart Send to control the actual shipment.
## Related resources
Other plugins that work with Smart SendConfigure WooCommerce shipping methods