> ## Documentation Index
> Fetch the complete documentation index at: https://docs.smartsend.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Incident history

> Historical overview of platform incidents and service disruptions

This page provides a historical record of incidents that have affected the Smart Send platform. Each incident includes details about the issue, its impact, and resolution.

<Info>
  For real-time status updates, check the [Status](/status/status) page.
</Info>

<Update label="June 2026" tags={["GLS", "Booking"]}>
  ### GLS booking timeouts

  <Check>**Resolved** — June 2, 2026, 08:15 CEST.</Check>

  **Started:** June 2, 2026, around 07:40 CEST

  GLS experienced performance issues on one of its servers, causing requests to time out when booking labels. The disruption affected all GLS customers.

  The issue was caused by server performance problems on the GLS side and has since been resolved.

  **Impact:** Booking GLS labels failed or timed out for the duration of the incident.
</Update>

<Update label="May 2026" tags={["PostNord", "Booking"]}>
  ### PostNord booking timeouts

  <Check>**Resolved** — May 29, 2026, 16:15 CEST.</Check>

  **Started:** May 29, 2026, around 11:00 CEST

  PostNord experienced network issues that caused requests to time out. The disruption affected PostNord shipment booking across all platforms — not only Smart Send — and impacted all PostNord customers.

  PostNord has not reported a root cause. The issue has since been resolved.

  **Impact:** Booking PostNord shipments failed or timed out for the duration of the incident.
</Update>

<Update label="January 2026" tags={["PostNord", "Service points"]}>
  ### Missing PostNord service points

  <Check>**Resolved** — January 9, 2026.</Check>

  **Started:** January 6, 2026

  Some PostNord service points were missing from the list of available pickup points during checkout.

  The cause was traced to our daily synchronization, where some pickup points failed validation and were dropped from the dataset. We have corrected the handling, and everything is now back to normal.

  **Impact:** Some PostNord pickup points were not displayed in the list of available pickup points during checkout.
</Update>