For real-time status updates, check the Status page.
GLS booking timeouts
Resolved — June 2, 2026, 08:15 CEST.
PostNord booking timeouts
Resolved — May 29, 2026, 16:15 CEST.
Missing PostNord service points
Resolved — January 9, 2026.
Status
Incident history
Historical overview of platform incidents and service disruptions
This page provides a historical record of incidents that have affected the Smart Send platform. Each incident includes details about the issue, its impact, and resolution.
Started: June 2, 2026, around 07:40 CESTGLS experienced performance issues on one of its servers, causing requests to time out when booking labels. The disruption affected all GLS customers.The issue was caused by server performance problems on the GLS side and has since been resolved.Impact: Booking GLS labels failed or timed out for the duration of the incident.
Started: May 29, 2026, around 11:00 CESTPostNord experienced network issues that caused requests to time out. The disruption affected PostNord shipment booking across all platforms — not only Smart Send — and impacted all PostNord customers.PostNord has not reported a root cause. The issue has since been resolved.Impact: Booking PostNord shipments failed or timed out for the duration of the incident.
Started: January 6, 2026Some PostNord service points were missing from the list of available pickup points during checkout.The cause was traced to our daily synchronization, where some pickup points failed validation and were dropped from the dataset. We have corrected the handling, and everything is now back to normal.Impact: Some PostNord pickup points were not displayed in the list of available pickup points during checkout.