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Getting started

Yes, Smart Send offers a 30-day free trial.
You can sign up on their website and start a free trial.
A free trial is available, which can serve as a demo.
Smart Send can be setup within a couple of minutes, if you have your carrier information.
Yes, it is designed to streamline shipping for webshops of all sizes.
No minimum volume is mentioned; suitable for all sizes.
Simplifies shipping processes, integrates with popular carriers, and offers easy label printing and tracking.

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Pricing and billing

No. There is no price per label at Smart Send. Your subscription determines which features you have access to but you will never be charged per label.
No. Smart Send only provides the integration between you and your carrier. Smart Send does not sell either freight or shipping labels.
You can create a subscription either by clicking the Signup now button in the top of your screen or through the Billing section from the menu when logged into our system.
You can change the subscription the same place as you create it - Billing sectionSimply click change subscription and choose the new one.
You can cancel your subscription the same place as you created it. Billing sectionSimply click cancel on the subscription page.You will have access to all our the paid features for the remaining time of your current subscription period. Once the subscription period is over you will lose access.
You can choose a pricing plan that fits your needs after the trial.
Shipping costs can be specified based on price, weight, and receiver country.

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Carriers and shipping

Yes. You can easily enter and use several shipping companies for the same webshop. Login to your Smart Send account and select Carrier Accounts in the menu in the top right corner. Here you can connect all your carriers.
Smart Send supports PostNord, GLS, DAO, Bring, Budbee, and Burd.
Contact the carrier directly to get an agreement.See more info here
Yes, you can integrate with multiple carriers at once.
It is designed to easily switch between integrated carriers.
Yes, Smart Send allows sending parcels worldwide.
Yes, tracking information is included with every shipment.
There can be a delay from we send the data to the carrier until it appear on their website/system.If you still cannot see the bookings after some time, contact our support.

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Integrations and platforms

We currently have plug and play integrations for Shopify, WooCommerce, PrestaShop and Magento 1. If you do not have one of these CMS systems then you can connect through our Rest API.
Smart Send integrates with Shopify, WooCommerce, PrestaShop, Magento, and Ongoing.
Yes, it supports multiple webshop integrations.
Yes, shipping labels can be printed directly from the backend of your webshop.
Yes, you can set up various shipping methods, prices, weight limits, and receiver countries.
Yes, various shipping options can be offered to customers.
Customers can select a pickup point during checkout using the integrated Google Maps API.
No, Smart Send includes the Google Maps API setup.
By using an integrated Google Maps API.

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Account management

All information about your user/team can be updated in our system here.For security reasons then Smart Send cannot change your login information on your behalf once you have added personal information, created labels etc.You can always change your password by using the forgot password
Yes. You can export your shipments from the Shipments tab. Press the arrow from next to export and chose Excel.
Detailed information is available on our website and support pages.

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Shipments and labels

It is not possible to delete shipments in the Smart Send system once a label is booked.The booking data is sent immediately to the carriers and hence we cannot delete it afterwards. Note however that usually only actually shipped packages are invoiced by the carrier, so unused labels you have booked will not cost you anything.
If you have booked an Ad hoc pickup, you need to cancel the pickup separately with the carrier.
Each carrier has their own accepted length of both receivers name and street address.Smart Send will show you a message if the input does not match the carriers specific rules. Please adjust the order and then book the label again.
The labels are created by the carriers themselves, Smart Send only handles the data transfer to the carrier and has no control over the layout of the label itself.This means the carriers decide what is the correct amount of text and how to print it on the label.

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Customs and international

VOEC (VAT On E-Commerce) numbers are unique identifiers issued by the Norwegian Tax Administration to businesses selling low-value goods to consumers in Norway. The VOEC scheme allows foreign sellers and online marketplaces to collect and remit Norwegian VAT at the point of sale, simplifying customs clearance and ensuring compliance with Norwegian tax regulations.Providing your VOEC number to Smart Send is important because it enables the correct declaration of your shipments to Norway. When you include your VOEC number, customs authorities can process your parcels more efficiently, reducing the risk of delays or additional charges for your customers.See how you add a VOEC customs number to your Smart Send account here.
Incoterms (International Commercial Terms) are standardized trade terms published by the International Chamber of Commerce (ICC) that define the responsibilities of buyers and sellers for the delivery of goods in international transactions. They clarify who is responsible for shipping, insurance, import duties, and other logistics.In ecommerce, the most relevant Incoterms are DDP (Delivered Duty Paid) and DAP (Delivered at Place):
  • DDP (Delivered Duty Paid): The seller is responsible for all costs and risks, including shipping, insurance, and import duties, until the goods reach the buyer’s address. The buyer receives the goods without paying additional customs charges.
  • DAP (Delivered at Place): The seller delivers the goods to the destination, but the buyer is responsible for import duties and taxes upon arrival. The buyer may need to pay customs charges before receiving the shipment.
Choosing DDP as the Incoterm means the customer pays all costs upfront and will not face additional charges at delivery, which improves conversion by providing a smoother buying experience.
Special Drawing Rights (SDR) are international reserve assets created by the International Monetary Fund (IMF) to supplement member countries’ official reserves. SDRs, introduced in 1969, are not a currency but represent a potential claim on freely usable currencies of IMF members, with their value determined by a basket of major currencies. SDRs help bolster reserve positions, facilitate currency exchanges, and aid in debt repayment. The table below provides the approximate exchange rate of 1 SDR and the value of 300 SDR in various currencies.
CurrencyExchange Rate per SDRApprox. value of 300 SDR
Danish Krone (DKK)9.86~3000 DKK
Swedish Krona (SEK)11.56~3500 SEK
Norwegian Krone (NOK)11.90~3500 NOK
US Dollar (USD)1.41~400 USD
Euro (EUR)1.27~350 EUR
Note: Exchange rates are approximate and can fluctuate based on market conditions. See current rates here
Harmonized Tariff Codes (HS Codes) are international product classification codes used by customs authorities worldwide to identify and categorize goods for import/export purposes. The HS system provides a standardized way to classify products, enabling accurate duty calculation and trade statistics.Structure of HS Codes:
  • Chapter (2 digits): Broad category of the product
  • Heading (2 digits): Sub-category within the chapter
  • Subheading (2 digits): Specific type of the product within the heading
  • Tariff Item (2-4 digits): Detailed product classification (varies by country)
Example: A laptop computer might be classified as HS code 8471.30.01.00:
  • Chapter 84: Nuclear reactors, boilers, machinery and mechanical appliances
  • Heading 8471: Automatic data processing machines and units thereof
  • Subheading 8471.30: Portable automatic data processing machines, weighing not more than 10 kg
  • Tariff Item 8471.30.01.00: Laptop computers
HS codes are essential for international shipping as they determine applicable duties, taxes, and regulatory requirements for your products.For more details, see the official WCO HS Nomenclature 2022 Edition.
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