What are pickup points?
Pickup points are part of carrier networks that provide customers with flexible delivery options. Instead of delivering packages directly to a customer’s address, carriers deliver to a nearby pickup location where customers can collect their packages when it suits them. Smart Send integrates with carrier pickup point networks to bring these delivery options directly to your webshop checkout, allowing customers to choose their preferred pickup location during the ordering process.Types of pickup points
Pickup points can typically be devided into three main categories:Local post offices
Traditional postal facilities where customers can pick up packages during operating hours. These locations are typically part of the national postal service network and offer reliable, secure package collection.Relay points
Retail businesses that partner with carriers to offer parcel pickup services. These include convenience stores, supermarkets, and other local businesses that are part of the carrier’s pickup network. Relay points provide extended hours and convenient locations for customers.Specialized parcel stores
Dedicated outlets operated by carriers specifically for parcel services. These stores offer drop-off, pickup, and return services with staff trained in package handling and customer service.Self-service lockers
Automated lockers located in accessible areas like shopping centers, parking lots, and metro stations. These lockers are available 24/7, allowing customers to pick up packages at any time using a unique code or mobile app.Benefits of pickup points
Offering pickup points as a delivery option provides significant advantages for both your business and your customers.Cost-effective shipping
For most carriers, shipping to pickup points is the most cost-effective delivery method. By consolidating deliveries to centralized locations, carriers can optimize their routes and reduce transportation costs. These savings are often passed on to retailers, making pickup point delivery an economical choice for your business.Faster delivery times
Pickup point delivery is typically faster than home delivery. With fewer individual stops and optimized routes, carriers can deliver packages to pickup points more efficiently, often resulting in shorter delivery times for your customers.Customer preference
Many customers prefer pickup point delivery, especially in urban areas where the pickup point network is well-developed. This delivery method offers:- Security: Packages are stored safely until collection, eliminating the risk of theft or damage from being left unattended
- Convenience: Customers can collect packages at times that suit their schedule
- Reliability: No missed deliveries due to customer absence
- Privacy: Customers don’t need to be home to receive packages
