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A shipping workflow has several distinct events: the shop books a shipment, a tracking number becomes available, the carrier handles the package, and the customer receives information. One event does not guarantee that all the others have happened.

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Three places for tracking information

Smart Send’s Booked shipments history lists bookings. It is not a live display of carrier scans. A freshly created label can exist before the carrier has received the package.

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Customer-facing tracking

WooCommerce Shipment Tracking is a separate, optional extension. When its API is available, Smart Send passes outbound parcel tracking to it after booking. The extension and your WooCommerce configuration determine where that information appears for the customer. A private booking note is not itself an email to the customer. A configured order-status change can trigger WooCommerce emails, so review the actual status workflow and email templates together. Smart Send/carrier notifications, if configured separately, should also be considered when deciding what the customer receives. Use the WooCommerce tracking guide for steps to find a shipment, reload native order notes, and check the optional extension handoff. For the broader service, see Smart Send tracking.