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Use Smart Send to generate return labels for your shipments. You can create a return label and include it in the parcel you send to your customer. You only pay for return labels that are actually used—there is no charge for unused labels.

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How returns work

Just like booking an outgoing shipment, then you can book a return shipment
  1. Book a shipment using one of the return shipping methods
  2. Place the return label inside the parcel before shipping to your customer.
  3. If the customer needs to return the item, they attach the label and hand in the parcel at a carrier pickup point.
The most common return method in e-commerce is for customers to hand in their return parcel at a pickup point. This method is supported by all major carriers.

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Learn more

In-depth guide: Return options and considerations in e-commerce

Best practices, regulations, and advanced return workflows
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