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Connect agreement

To connect your Smart Send account with PostNord, you need an active PostNord shipping agreement. When you receive your agreement, you also get access to PostNord’s platform, Customer Portal where your account information can be located. To connect PostNord, start by logging into the Smart Send platform .
1

Navigate to Carrier Accounts

Go to Carrier Accounts
2

Connect PostNord

Next to PostNord click the Connect buttonCarrier accounts overview with PostNord connect button
3

Select country

Select the country of your agreement (PostNord Denmark / PostNord Sweden / …)
4

Enter customer number

Enter your Production Customer Number (not to be confused with the Customer Number)PostNord connection form with customer number filled in
5

Save the settings

Save the settings
You can find all of the required information by logging in to PostNord Customer Portal and navigating Company settings -> Details and look in the column Production number. PostNord portal showing where to find the production customer number
The Productio Customer Number should not be confused with the Customer Number. It can be found in the welcome email you receive after getting an agreement or it can be located at PostNord’s Customer Portal.The format is:
  • PostNord Denmark: 9 digits
  • PostNord Sweden: 10 digits
  • PostNord Finland: 10 digits
  • PostNord Norway: 7 digits

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Get agreement

You can create a PostNord business agreement online without needing to contact a sales representative. PostNord does not require a minimum shipping volume—if you send fewer than 200 parcels per month, you will automatically receive their fixed online business prices. The signup process is fully digital and typically takes less than an hour.

Create PostNord business account

Go to PostNord’s online signup page

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Aggrement conditions

PostNord offers several ways to hand over your parcels depending on your agreement with them:
  • Regular pickups: Schedule recurring pickups from your business address.
  • Ad-hoc pickups: Request one-time pickups as needed.
  • Drop-off at a service point: Bring parcels to a PostNord service point or parcel shop.
Choose the option that best fits your shipping workflow. You can manage pickup requests and find nearby drop-off locations in the PostNord Customer Portal.