As of January 1st, 2026, PostNord Denmark has stopped serving letter post in Denmark. Letter post services in Denmark are now handled by DAO going forward.
General information
When you book a shipment via Smart Send, we send the shipment data electronically to PostNord. This means the shipment is registered in PostNord’s systems instantly.Overview
| Service | Delivery Area | Recipient Type | Delivery Mode | Max Weight |
|---|---|---|---|---|
| Parcel Locker | DK / Nordic | Private/Business | Pickup | 10–20 kg |
| Service Point | DK / EU | Private/Business | Pickup | 20 kg |
| Home | DK / Intl | Private | Home | Up to 35 kg |
| Parcel | DK / Intl | Business | Address | Up to 35 kg |
| Return | DK | Business | Drop-off | 20 kg |
| Return Pickup | DK | Business | Address | 20 kg |
| Tracked | International | Both | Mailbox/Home | 2 kg |
| Rekommanderet | International | Both | Signature | 2 kg |
Shipping from Denmark
PostNord Parcel Locker
PostNord Parcel Locker
Package will be delivery to a PostNord parcel locker where the recipient collects the parcel.
Parcel lockers require the receiver to use the PostNord mobile app to unlock the parcel locker
- Destinations: The Nordic countries
- Delivery time: Next-day delivery Monday to Saturday for domestic parcels in Denmark.
- Notification: PostNord app, SMS, email
- Pickup deadline: 7 days
- Signature: No
- Max weight: 10 kg (Denmark), 20 kg (Finland)
- Max dimensions: 42 × 49 × 60 cm
- Special requirements: Requires PostNord app for locker access
- Redirection: Parcel is redirected to another pickup point if the locker is full
PostNord Service Point
PostNord Service Point
Package will be delivery to a staffed PostNord Parcel Shop for customer pickup.
- Destinations: Many European countries
- Delivery time: Next-day delivery Monday to Saturday for domestic parcels in Denmark.
- Notification: SMS, email, PostNord app
- Pickup deadline: 7 days
- Signature: No (unless add-on applied)
- Max weight: 20 kg
- Max dimensions (Denmark/Norway/Sweden/Finland):
- Max length: 150 cm
- Length + girth: 300 cm
- Max dimensions (selected EU countries):
- Max length: 100 cm
- Length + girth: 250 cm
- Redirection: Parcel may be redirected to another Service Point if the choosen location is full.
PostNord Home
PostNord Home
Delivery to a private recipient’s home address.
- Delivery type: Home delivery
- Delivery time (Denmark): Next business day (minimum service level)
- Notification: SMS, email, PostNord app
- Standard delivery: Mailbox or doorstep
- Max weight:
- Denmark/Nordics: 35 kg
- EU/Switzerland/UK: 31.5 kg
- Rest of world: 20 kg
- Max dimensions:
- Length: up to 175 cm
- Length + girth: 300 cm
- Max dimensions (Denmark only, with surcharge):
- Length up to 220 cm, or
- Length + girth up to 360 cm
- Failed delivery: Parcel is redirected to a Service Point
PostNord Parcel
PostNord Parcel
Delivery to a commercial address during daytime.
- Type: Business / Private
- Delivery type: Business address
- Delivery time (Denmark): Next business day (minimum)
- Signature: Required by default
- Notification: SMS, email, PostNord app
- Max weight and dimensions: Same as PostNord Home
- Important: If the recipient is identified as a private individual, the shipment may be reclassified as PostNord Home and surcharged.
PostNord Return (Drop off)
PostNord Return (Drop off)
Return shipment dropped off by the recipient at a Service Point or Parcel Locker.
- Type: Business / Private
- Drop-off: At Service Point or Parcel Locker
- Max weight: 20 kg
- Notifications: Recipient and sender
- Typical use: Cost effective return option for private parcels.
PostNord Return Pickup
PostNord Return Pickup
Return shipment collected at the recipient’s address.
- Pickup: At recipient address
- Max weight: 20 kg
- Shipments over 20 kg: Must be delivered to a business hand-in location
- Notifications: SMS, email
- Typical use: For commercial parcels or private parcels where the receiver is not catable of returning the package from a service point eg. due to heavy content.
PostNord Tracked (Small / Large)
PostNord Tracked (Small / Large)
Lightweight, trackable international letters and small parcels.
- Destinations: International, including Faroe Islands and Greenland
- Type: Business / Private
- Tracking: Yes
- Add-ons: Not supported
- Delivery time targets (EU):
- 85% within 3 business days
- 97% within 5 business days
- Formats:
- Small: Up to 500 g (some countries allow up to 2 kg)
- Large: Up to 2 kg
- Max dimensions:
- Small: 33 × 23 × 1 cm
- Large: Length up to 60 cm, length + width + height ≤ 90 cm
- Requirements: EDI including weight
- Compensation: No compensation for loss or delay (UPU rules)
PostNord Rekommanderet (Registered Mail)
PostNord Rekommanderet (Registered Mail)
Registered international mail with signature and limited compensation.
- Destinations: International
- Type: Business / Private
- Max weight: 2 kg
- Signature on delivery: Yes
- Tracking: Yes
- Content restrictions: Documents and limited cash only
- Delivery time guarantee: No
FlexDelivery
FlexDelivery
Leave the parcel without requiring a signature.
- Purpose: Allow delivery without recipient signature
- Availability: Must be specified in EDI booking
- Risk: Responsibility transfers upon delivery
Signature guarantee
Signature guarantee
Require signature on delivery for confirmation.
- Purpose: Proof of delivery with recipient signature
- Availability: Specified in EDI booking
- Use case: Valuable or important shipments
Insured / Valuable shipment
Insured / Valuable shipment
Additional insurance for high-value items.
- Purpose: Extended liability coverage
- Availability: Must be booked in EDI
- Restrictions: May limit recipient flexibility options
Heavy / oversize handling
Heavy / oversize handling
Special handling for large or heavy parcels.
- Purpose: Additional handling for parcels exceeding standard dimensions
- Requirements: Must be specified when booking
- Surcharges: May apply based on dimensions
Dangerous goods (limited quantity)
Dangerous goods (limited quantity)
Transport of dangerous goods in limited quantities.
- Purpose: Shipping restricted items in compliance with regulations
- Requirements: Must comply with IATA/ADR regulations
- Declaration: Required in EDI
FlexChange
FlexChange
The receiver will receive a notification via email/sms and can change delivery information like delivery time window or pickup point.
- Purpose: Allow receiver to modify delivery
- Options:
- Allow drop-off without signature
- Redirect parcel to a Service Point
- Availability: Only if Modtagerflex is not active
- Not available for:
- Parcels over 20 kg
- Certain add-ons (e.g., valuables)
As a private receiver then it is possible to signup for Recipient Flex (In Danish ModtagerFlex) which grants PostNord permission to leave parcels unattended at a greed upon location like the frontdoor or the garage.The courier takes a photo of the parcel and its placement, which you the receiver can view instantly in the PostNord mobile app (if the user has verified with MitID).
Shipping from Sweden
PostNord Sweden offers similar services to Denmark with some variations in availability and specifications.PostNord Parcel Locker
PostNord Parcel Locker
Delivery to a PostNord parcel locker where the recipient collects the parcel using the PostNord app.
Parcel lockers require the receiver to use the PostNord mobile app to unlock the parcel locker
- Delivery type: Pickup (parcel locker)
- Notification: PostNord app, SMS, email
- Pickup deadline: 7 days
- Signature: No
- Max weight: 10 kg
- Max dimensions: 42 × 49 × 60 cm
- Special requirements: Requires PostNord app for locker access
- Redirection: Only if locker is full
PostNord Service Point
PostNord Service Point
Delivery to a staffed PostNord Service Point for customer pickup.
- Delivery type: Pickup
- Notification: SMS, email, PostNord app
- Pickup deadline: 7 days
- Signature: No (unless add-on applied)
- Max weight: 20 kg
- Max dimensions:
- Max length: 150 cm
- Length + girth: 300 cm
- Note: Sender must specify preferred pickup location in EDI. Parcel may be redirected if the location is full.
PostNord Home
PostNord Home
Delivery to a private recipient’s address in Sweden.
- Delivery type: Home delivery
- Notification: SMS, email, PostNord app
- Standard delivery: Mailbox or doorstep
- Max weight: 35 kg
- Max dimensions:
- Length: up to 175 cm
- Length + girth: 300 cm
- Failed delivery: Parcel is redirected to a Service Point
PostNord Parcel
PostNord Parcel
Delivery to a business recipient’s address.
- Delivery type: Business address
- Signature: Required by default
- Notification: SMS, email, PostNord app
- Max weight and dimensions: Same as PostNord Home
- Important: If the recipient is identified as a private individual, the shipment may be reclassified as PostNord Home and surcharged.
PostNord Return (Drop off)
PostNord Return (Drop off)
Return shipment dropped off by the recipient at a Service Point or Parcel Locker.
- Drop-off: At Service Point or Parcel Locker
- Max weight: 20 kg
PostNord Return Pickup
PostNord Return Pickup
Return shipment collected at the recipient’s address.
- Pickup: At recipient address
- Max weight: 20 kg
FlexDelivery (Flexlevering)
FlexDelivery (Flexlevering)
Leave the parcel without requiring a signature.
Signature guarantee
Signature guarantee
Require signature on delivery for confirmation.
Insured / Valuable shipment
Insured / Valuable shipment
Additional insurance for high-value items.
Heavy / oversize handling
Heavy / oversize handling
Special handling for large or heavy parcels.
Dangerous goods (limited quantity)
Dangerous goods (limited quantity)
Transport of dangerous goods in limited quantities, in compliance with IATA/ADR regulations.
FlexChange
FlexChange
One-time delivery modification by the receiver, such as changing the delivery time window or pickup point.
As a private receiver it is possible to sign up for Recipient Flex (in Danish ModtagerFlex), a standing agreement that grants PostNord permission to leave parcels unattended at a predefined location like the front door or the garage.
Special geographic considerations
Islands, Faroe Islands, and Greenland
Shipping to remote locations requires special consideration:- Delivery frequency: Not all destinations have daily delivery service
- Greenland specifics:
- Parcels may be transported by air if sea transport is unavailable
- Air transport may trigger additional surcharges
- Significantly longer delivery times must be expected
- Island destinations: Extended delivery times and potential access limitations
- Planning: Allow extra time for deliveries to remote areas
PostNord is the result of the merger between the Swedish postal service (Posten AB) and the Danish postal service (Post Danmark A/S) in 2009. While they operate under one brand, there are significant differences between shipping from Denmark and shipping from Sweden with PostNord.