Skip to main content
As of January 1st, 2026, PostNord Denmark has stopped serving letter post in Denmark. Letter post services in Denmark are now handled by DAO going forward.

​
General information

When you book a shipment via Smart Send, we send the shipment data electronically to PostNord. This means the shipment is registered in PostNord’s systems instantly.

​
Overview

​
Shipping from Denmark

Package will be delivery to a PostNord parcel locker where the recipient collects the parcel.
Parcel lockers require the receiver to use the PostNord mobile app to unlock the parcel locker
  • Destinations: The Nordic countries
  • Delivery time: Next-day delivery Monday to Saturday for domestic parcels in Denmark.
  • Notification: PostNord app, SMS, email
  • Pickup deadline: 7 days
  • Signature: No
  • Max weight: 10 kg (Denmark), 20 kg (Finland)
  • Max dimensions: 42 × 49 × 60 cm
  • Special requirements: Requires PostNord app for locker access
  • Redirection: Parcel is redirected to another pickup point if the locker is full
Package will be delivery to a staffed PostNord Parcel Shop for customer pickup.
  • Destinations: Many European countries
  • Delivery time: Next-day delivery Monday to Saturday for domestic parcels in Denmark.
  • Notification: SMS, email, PostNord app
  • Pickup deadline: 7 days
  • Signature: No (unless add-on applied)
  • Max weight: 20 kg
  • Max dimensions (Denmark/Norway/Sweden/Finland):
    • Max length: 150 cm
    • Length + girth: 300 cm
  • Max dimensions (selected EU countries):
    • Max length: 100 cm
    • Length + girth: 250 cm
  • Redirection: Parcel may be redirected to another Service Point if the choosen location is full.
Delivery to a private recipient’s home address.
  • Delivery type: Home delivery
  • Delivery time (Denmark): Next business day (minimum service level)
  • Notification: SMS, email, PostNord app
  • Standard delivery: Mailbox or doorstep
  • Max weight:
    • Denmark/Nordics: 35 kg
    • EU/Switzerland/UK: 31.5 kg
    • Rest of world: 20 kg
  • Max dimensions:
    • Length: up to 175 cm
    • Length + girth: 300 cm
  • Max dimensions (Denmark only, with surcharge):
    • Length up to 220 cm, or
    • Length + girth up to 360 cm
  • Failed delivery: Parcel is redirected to a Service Point
Delivery to a commercial address during daytime.
  • Type: Business / Private
  • Delivery type: Business address
  • Delivery time (Denmark): Next business day (minimum)
  • Signature: Required by default
  • Notification: SMS, email, PostNord app
  • Max weight and dimensions: Same as PostNord Home
  • Important: If the recipient is identified as a private individual, the shipment may be reclassified as PostNord Home and surcharged.
Return shipment dropped off by the recipient at a Service Point or Parcel Locker.
  • Type: Business / Private
  • Drop-off: At Service Point or Parcel Locker
  • Max weight: 20 kg
  • Notifications: Recipient and sender
  • Typical use: Cost effective return option for private parcels.
Return shipment collected at the recipient’s address.
  • Pickup: At recipient address
  • Max weight: 20 kg
  • Shipments over 20 kg: Must be delivered to a business hand-in location
  • Notifications: SMS, email
  • Typical use: For commercial parcels or private parcels where the receiver is not catable of returning the package from a service point eg. due to heavy content.
Lightweight, trackable international letters and small parcels.
  • Destinations: International, including Faroe Islands and Greenland
  • Type: Business / Private
  • Tracking: Yes
  • Add-ons: Not supported
  • Delivery time targets (EU):
    • 85% within 3 business days
    • 97% within 5 business days
  • Formats:
    • Small: Up to 500 g (some countries allow up to 2 kg)
    • Large: Up to 2 kg
  • Max dimensions:
    • Small: 33 × 23 × 1 cm
    • Large: Length up to 60 cm, length + width + height ≤ 90 cm
  • Requirements: EDI including weight
  • Compensation: No compensation for loss or delay (UPU rules)
Registered international mail with signature and limited compensation.
  • Destinations: International
  • Type: Business / Private
  • Max weight: 2 kg
  • Signature on delivery: Yes
  • Tracking: Yes
  • Content restrictions: Documents and limited cash only
  • Delivery time guarantee: No
Addons are extra services that can be enabled - often at an extra cost. Availability depends on service and route.
Leave the parcel without requiring a signature.
  • Purpose: Allow delivery without recipient signature
  • Availability: Must be specified in EDI booking
  • Risk: Responsibility transfers upon delivery
Require signature on delivery for confirmation.
  • Purpose: Proof of delivery with recipient signature
  • Availability: Specified in EDI booking
  • Use case: Valuable or important shipments
Additional insurance for high-value items.
  • Purpose: Extended liability coverage
  • Availability: Must be booked in EDI
  • Restrictions: May limit recipient flexibility options
Special handling for large or heavy parcels.
  • Purpose: Additional handling for parcels exceeding standard dimensions
  • Requirements: Must be specified when booking
  • Surcharges: May apply based on dimensions
Transport of dangerous goods in limited quantities.
  • Purpose: Shipping restricted items in compliance with regulations
  • Requirements: Must comply with IATA/ADR regulations
  • Declaration: Required in EDI
The receiver will receive a notification via email/sms and can change delivery information like delivery time window or pickup point.
  • Purpose: Allow receiver to modify delivery
  • Options:
    • Allow drop-off without signature
    • Redirect parcel to a Service Point
  • Availability: Only if Modtagerflex is not active
  • Not available for:
    • Parcels over 20 kg
    • Certain add-ons (e.g., valuables)
As a private receiver then it is possible to signup for Recipient Flex (In Danish ModtagerFlex) which grants PostNord permission to leave parcels unattended at a greed upon location like the frontdoor or the garage.The courier takes a photo of the parcel and its placement, which you the receiver can view instantly in the PostNord mobile app (if the user has verified with MitID).

​
Shipping from Sweden

PostNord Sweden offers similar services to Denmark with some variations in availability and specifications.
Delivery to a PostNord parcel locker where the recipient collects the parcel using the PostNord app.
Parcel lockers require the receiver to use the PostNord mobile app to unlock the parcel locker
  • Delivery type: Pickup (parcel locker)
  • Notification: PostNord app, SMS, email
  • Pickup deadline: 7 days
  • Signature: No
  • Max weight: 10 kg
  • Max dimensions: 42 × 49 × 60 cm
  • Special requirements: Requires PostNord app for locker access
  • Redirection: Only if locker is full
Delivery to a staffed PostNord Service Point for customer pickup.
  • Delivery type: Pickup
  • Notification: SMS, email, PostNord app
  • Pickup deadline: 7 days
  • Signature: No (unless add-on applied)
  • Max weight: 20 kg
  • Max dimensions:
    • Max length: 150 cm
    • Length + girth: 300 cm
  • Note: Sender must specify preferred pickup location in EDI. Parcel may be redirected if the location is full.
Delivery to a private recipient’s address in Sweden.
  • Delivery type: Home delivery
  • Notification: SMS, email, PostNord app
  • Standard delivery: Mailbox or doorstep
  • Max weight: 35 kg
  • Max dimensions:
    • Length: up to 175 cm
    • Length + girth: 300 cm
  • Failed delivery: Parcel is redirected to a Service Point
Delivery to a business recipient’s address.
  • Delivery type: Business address
  • Signature: Required by default
  • Notification: SMS, email, PostNord app
  • Max weight and dimensions: Same as PostNord Home
  • Important: If the recipient is identified as a private individual, the shipment may be reclassified as PostNord Home and surcharged.
Return shipment dropped off by the recipient at a Service Point or Parcel Locker.
  • Drop-off: At Service Point or Parcel Locker
  • Max weight: 20 kg
Return shipment collected at the recipient’s address.
  • Pickup: At recipient address
  • Max weight: 20 kg
PostNord Sweden supports the same add-ons as Denmark. Availability depends on service and route.
Leave the parcel without requiring a signature.
Require signature on delivery for confirmation.
Additional insurance for high-value items.
Special handling for large or heavy parcels.
Transport of dangerous goods in limited quantities, in compliance with IATA/ADR regulations.
One-time delivery modification by the receiver, such as changing the delivery time window or pickup point.
As a private receiver it is possible to sign up for Recipient Flex (in Danish ModtagerFlex), a standing agreement that grants PostNord permission to leave parcels unattended at a predefined location like the front door or the garage.

​
Special geographic considerations

​
Islands, Faroe Islands, and Greenland

Shipping to remote locations requires special consideration:
  • Delivery frequency: Not all destinations have daily delivery service
  • Greenland specifics:
    • Parcels may be transported by air if sea transport is unavailable
    • Air transport may trigger additional surcharges
    • Significantly longer delivery times must be expected
  • Island destinations: Extended delivery times and potential access limitations
  • Planning: Allow extra time for deliveries to remote areas
PostNord is the result of the merger between the Swedish postal service (Posten AB) and the Danish postal service (Post Danmark A/S) in 2009. While they operate under one brand, there are significant differences between shipping from Denmark and shipping from Sweden with PostNord.