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After installing the Smart Send plugin, you need to connect it to your Smart Send account using your API token.

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Connect to Smart Send

  1. Navigate to Smart Send settings Go to WooCommerce > Shipping and click on Smart Send in the submenu. WooCommerce shipping menu with Smart Send option
  2. Enter your API token In the Smart Send settings page, enter the API token you received when creating your Smart Send account.
    If you don’t have a Smart Send account yet, you can create one here.
    Smart Send settings page with API token field
  3. Save your settings Click Save changes before validating the API token.
    You must save the settings before validating the API token, or the validation will fail.
  4. Validate the API token After saving, click Validate API Token to test the connection. API token validation button
  5. Confirm successful connection When the API token is accepted, you’ll see a green message: “API Token verified”. Successful API token verification message

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Troubleshooting connection issues

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Common errors

Red error message appears:
  • Forgot to save settings - Make sure you clicked “Save changes” before validating
  • Wrong website URL - Ensure the registered URL in Smart Send matches your store’s URL exactly
  • Invalid API token - Verify you’re using the correct token from your Smart Send account
URLs like smartsend.io and smartsend.dk are considered different URLs. Make sure the registered URL in your Smart Send account matches your store’s domain exactly.

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Getting your API token

If you need to find or create a new API token:
  1. Log in to your Smart Send account at app.smartsend.io
  2. Go to Settings > API tokens
  3. Create a new token or copy an existing one
  4. Use the token in your WooCommerce settings

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Next steps

Once successfully connected:
  1. Configure your shipping methods
  2. Set up pickup points (optional)
Your WooCommerce store is now connected to Smart Send and ready for configuration.