Skip to main contentPickup points allow customers to select their preferred pickup location during checkout, providing flexibility and convenience for package delivery.
How pickup points work
When enabled, customers can:
- Browse nearby pickup points during checkout
- Select their preferred location from available options
- See pickup point details including address and hours
- Complete their order with the chosen pickup point
Pickup point options
You have two configuration options for pickup points:
Select pickup point
- Customer choice: Customers can choose their preferred pickup location
- Interactive selection: Browse and select from available locations
- Best for: Customers who want control over pickup location
Closest pickup point
- Automatic selection: The pickup point is chosen by the carrier when booking the label
- No customer interaction: System automatically selects the nearest location
- Best for: Simplified checkout process
Configuration example
Here’s how to set up pickup points with PostNord:
Configuration details
- Service type: Select pickup point (PostNord)
- Weight-based pricing: Shipping cost increases with total weight
- Free shipping threshold: Orders above 500 get free shipping
- Carrier integration: Connected to PostNord’s pickup point network
Customer experience
When customers reach checkout with pickup points enabled:
- Select shipping method that includes pickup points
- Browse available locations near their address
- Choose preferred pickup point from the list
- Complete order with pickup point details included
Each pickup point displays:
- Location name and address
- Operating hours and availability
- Distance from customer’s address
- Contact information for the location
Integration with shipping methods
Pickup points work with your existing shipping method configuration:
- Weight-based pricing - Cost varies with package weight
- Free shipping thresholds - Automatic free shipping for qualifying orders
- Geographic restrictions - Only show pickup points in supported areas
- Carrier-specific options - Different carriers offer different pickup networks
Best practices
For select pickup points
- Clear labeling - Make it obvious customers can choose their location
- Sufficient options - Ensure multiple pickup points are available
- Mobile optimization - Ensure pickup point selection works on mobile devices
For closest pickup point
- Clear communication - Let customers know the location will be chosen automatically
- Delivery confirmation - Provide pickup point details after order completion
- Customer support - Be ready to help with pickup point questions
Troubleshooting
Pickup points not showing
- Check carrier connection - Ensure your carrier is properly connected
- Verify shipping zone - Confirm pickup points are enabled for the correct zones
- Test with different addresses - Some areas might not have pickup points available
Limited pickup point options
- Check carrier coverage - Verify the carrier has pickup points in the customer’s area
- Review shipping method settings - Ensure pickup points are properly configured
- Contact carrier support - Some areas might have limited pickup point coverage
Next steps
After setting up pickup points:
- Create shipping labels for orders with pickup points
- Set up tracking notifications for customers
- Configure supported plugins for enhanced functionality
