Shipping methods

Configure Smart Send shipping methods to link your WooCommerce shipping zones with specific carrier services. This ensures the correct shipping method is used when creating labels for orders.

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Access shipping methods

To set up a shipping method:

1. Go to WooCommerce > Shipping
2. Edit the shipping zone where you want to add a shipping method
3. Add a new shipping method and select “Smart Send”

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Pickup points configuration

You have two options for pickup point delivery:

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Select pickup point

Customers can choose their preferred pickup location during checkout.

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Closest pickup point

The pickup point is automatically chosen by the carrier when booking the label.

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Example: PostNord pickup points

This example shows:

• Select pickup point enabled with PostNord
• Weight-based pricing - shipping cost increases with total weight
• Free shipping for orders above 500

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Home delivery configuration

For delivery to customer addresses, configure the shipping method as “Home Delivery”.

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Example: PostNord home delivery

This example shows:

• Home delivery with PostNord
• Weight-based pricing - shipping cost increases with total weight
• Free shipping for orders above 500

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Free shipping and reduced rates

Set up free shipping or reduced rates using the Flat rate option:

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Free shipping setup

• Flat rate cost: Set to 0 for free shipping
• Minimum order amount: Set the threshold for free shipping
• Reduced rates: Set a value higher than 0 for discounted shipping

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Advanced shipping cost calculation

Use WooCommerce’s standard calculation formulas in the cost field:

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Available calculations

• Cost per weight: [kg]*10 - 10 units per kilogram
• Percentage of cart value: [cost]*[fee percent='10'] - 10% of cart value
• Cost per unit: [qty]*20 - 20 units per item quantity

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Shipping class configuration

Control which products can use specific shipping methods based on shipping classes.

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Include specific shipping classes

Use “At least one product belongs to shipping class” to show shipping methods only when certain products are in the cart. Example: Bicycle shop with bicycles and pumps

• Bicycle shipping method: Only show for orders containing bicycles
• Regular shipping method: Only show for orders without bicycles

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Exclude specific shipping classes

Use “All products belong to the shipping class” to hide shipping methods for certain product types.

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User role restrictions

Restrict shipping methods to specific customer groups, useful for B2B/B2C differentiation or customer discounts.

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Exclude specific user roles

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Exclude all except specific roles

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Next steps

After configuring your shipping methods:

1. Set up pickup points (optional)
2. Create your first shipping label