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Smart Send connects your WooCommerce store to your carrier accounts. You choose the delivery options and prices at checkout and book shipments from the order page. This guide covers Smart Send 9.
shipping-methods

Shipping methods

Set up delivery options and shipping prices at checkout.
pickup-points

Pickup points

Let your customers choose a pickup point at checkout.
labels

Labels

Book shipments and print labels from the order page.

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Get started quickly

You need administrator access to your WooCommerce store, a Smart Send account, and the carrier connection you want to book with.
1

Install and connect

Install the plugin, then save and validate your API token.
2

Set up checkout shipping

Create a shipping zone and method. Start with one delivery option and check its price and pickup selection with a known cart and address.
3

Book your first shipment

Open an order, review its details, then create and print the shipping label.

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Install the plugin

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Store requirements

Use supported releases appropriate for your store; WooCommerce and other extensions may require newer versions than the plugin minimum. Smart Send supports HPOS and traditional order storage, as well as Classic Checkout and the Checkout Block.

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Install and activate

1

Find the plugin

In WordPress administration, go to Plugins → Add New Plugin and search for Smart Send. Check that the author is Smart Send ApS. You can also find the official listing at Smart Send for WooCommerce .
2

Install and activate

Click Install Now, then Activate. If you have a plugin ZIP, use Upload Plugin on the same page, select the ZIP, install it and activate it.
3

Confirm the active plugin

Open Plugins → Installed Plugins. The Smart Send row should offer Deactivate, which indicates that the plugin is active.Active Smart Send plugin with Settings and Deactivate links on the WordPress Plugins page
4

Open Smart Send settings

Go to WooCommerce → Settings → Shipping → Smart Send, or use Settings in the plugin row.WooCommerce Shipping settings with the Smart Send section selected
If the Smart Send section is missing, confirm that WooCommerce and Smart Send are both active and the store meets the requirements above.

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Compatibility with optional extensions

Smart Send can book shipments without a subscription or tracking extension. Use these details if your store also uses those extensions.
The optional WooCommerce Shipment Tracking extension can receive outbound parcel tracking through its wc_st_add_tracking_number() API. Smart Send calls that API when it is available. Return tracking is not sent by default.The extension supplies its customer-account and email presentation. Check those views with your shop’s email templates and status workflow. See tracking and booking history for the exact handoff.
Smart Send integrates with the renewal-data APIs used by WooCommerce Subscriptions 4.9 and later. The official Subscriptions filter reference describes its renewal lifecycle.For a renewal, Smart Send keeps reusable delivery configuration while excluding previous booking results and copied Shipment Tracking entries. Where a saved colli allocation exists, it maps the source order lines to the renewal’s new order lines. If that mapping cannot be verified, the order requires an explicit allocation reset before booking. The source subscription is left unchanged.The integration does not book a shipment automatically when a renewal is created. Open and review each renewal order, then book its label. Review the destination and pickup point, especially when the customer’s details have changed.
The renewal integration follows the documented API contracts. End-to-end testing with the licensed WooCommerce Subscriptions renewal engine has not been completed. Verify an initial order and a real renewal in your own staging configuration before relying on the workflow.
See shipping subscription orders for the operational workflow.
A coupon discount and payment with stored value are different. Smart Send reads item amounts after WooCommerce’s line discounts and uses order totals when preparing shipment values.
WooCommerce Gift Cards redemptions are not currently added back to the shipment-level value. A gift-card-paid order can therefore produce a shipment value below the value of its goods. Do not assume the booking value is correct for customs or value-dependent carrier services; verify and resolve it before booking.
Support for a specific store-credit or voucher extension cannot be inferred from ordinary WooCommerce coupon support. Check its order representation, shipping thresholds and booked values. See gift cards, coupons and credit.
Extensions can change shipping rates, addresses, currencies, order numbers, emails or checkout rendering. Using the WooCommerce APIs does not guarantee every combination works. Verify the complete checkout-to-booking flow with the actual extensions and theme used by your store, including both guest and signed-in checkout where relevant.If a combination fails, use troubleshooting to collect the versions, steps and relevant logs. Developers can use the documented extension points.

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Connect the plugin

Use an API token for your Smart Send account. Check that the relevant carrier connection is configured before booking a shipment.

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Save and validate your API token

1

Create an API token

Follow creating an API token. Give the token a name that identifies your shop and copy it when it is displayed. Treat it like a password.
2

Enter and save the token

Open WooCommerce → Settings → Shipping → Smart Send. Paste the token into API Token, then click Save changes.Smart Send settings with a synthetic API Token saved and the validation button available
3

Validate the saved connection

Click Validate API Token. The plugin checks the saved token, so save any edits before clicking the button.Successful API Token verification showing the connected example account and website
4

Check the result

A successful response starts with API Token verified and identifies the connected account. If validation fails, check the displayed reason, replace an invalid or revoked token, save and validate again. See connection troubleshooting.
The screenshots use a fictional token. Enter your own token; the example cannot connect a shop.

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Test the three parts separately

Booking with your normal account creates a real shipment. A staging WordPress site alone does not make Smart Send bookings simulated. Only perform a booking test when you intend to create that shipment or a developer has explicitly configured an appropriate test environment.

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Check checkout before your first booking

1

Configure delivery

Create the shipping zones and methods you need.
2

Use a known cart and address

Add a physical product with a known weight. Enter an address in your intended zone and check the delivery title and total against your configuration. Try a second address if you have overlapping zones.
3

Check pickup selection

If the service lets the customer choose a pickup point, select one and confirm that the completed order contains the intended choice. See pickup points for your checkout type.
4

Review the order

Open the order and check the Smart Send service, recipient and pickup details. When you are ready to create the shipment, follow book a shipping label.
Developers can find environment configuration under sandbox configuration. Token validation does not verify carrier credentials, product customs information or every possible checkout rule.

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Next steps

Configure shipping methods

Set up zones, prices and pickup points with worked examples.

Book and print labels

Book from an order and download your shipping label.
Find settings and troubleshooting in the FAQ. Developers can use Developer reference.