What is collaborator access?
Collaborator access is a secure way to grant temporary access to your Shopify stores Admin without sharing your personal login credentials. When you grant collaborator access, Smart Send team members can:- Install the Smart Send App
- Configure the Smart Send App
- Configure shipping
- Configure product information like customs tariff codes
- Troubleshoot integration issues
Collaborator access is temporary and can be revoked at any time. Smart Send staff will only access your store when working on your specific support case.
How to grant Collaborator Access
We can request access to your store once we know your unique myshopify url and have your Collaborator Request Code. See below how to get that information which should then be emailed to us. Once we have this information then we can request a Collaborator Access which you then need to accept before we are allowed access to your store.Shopify collaborator access guide
Learn more about collaborator accounts and codes in the official Shopify documentation.
Find myshopify url
1
Open domains settings
Go to Settings > Domains in your Shopify admin.
2
Locate your .myshopify.com domain
Find the domain ending with
.myshopify.com in the list and copy the full url.3
Share the myshopify url
Provide the myshopify url with us along with the Collaborator Request Code.
Find the Collaborator Request Code
1
Go to users in Shopify admin
From your Shopify admin, go to Settings > Users and permissions.
2
Locate the **Collaborators** section
Copy the 4-digit Collaborator Request Code
3
Share the code
Provide the 4-digit Collaborator Request Code to us.