Create a shipping label
This is how it looks to print shipping labels:
1
Navigate to the order
Go to the Shopify order you want to create a label for.
2
Click order actions
Click the More actions button at the top and then select the Generate label action.
3
Print the generated label
Print the generated label on your printer.
How label creation works
The Smart Send app handles label creation intelligently:Existing fulfillments
If fulfillments without tracking numbers already exist:- Creates a shipping label for each fulfillment (as separate colli)
- Uses the existing fulfillment structure
New fulfillments
If no fulfillments exist:- Automatically creates a new fulfillment
- Adds all unfulfilled items to the fulfillment
- Generates the shipping label
Label information
Each shipping label includes:- Carrier information (Bring, PostNord, etc.)
- Tracking number for shipment tracking
- Delivery address from the order
- Return address from your Smart Send settings
- Package details (weight, dimensions)
- Service type (standard, express, etc.)
Printing labels
After generating a label:- Review the label preview in the popup window
- Click “Print label” to open the print dialog
- Select your printer and print settings
- Print the label on standard label paper
Make sure you have the correct label size for your printer. Most carriers accept standard 4x6 inch labels.
Label management
- Labels are automatically saved to your Smart Send account
- Tracking numbers are added to the Shopify fulfillment
- Customers receive tracking notifications automatically
- Labels can be re-printed from your Smart Send dashboard if needed
Troubleshooting
If you encounter issues creating labels:- Check your shipping method configuration - ensure rates are properly linked
- Verify carrier connection - make sure your carrier is connected in Smart Send
- Check order details - ensure shipping address is complete and valid
- Review fulfillment status - check if items are properly fulfilled