Pickup points

Pickup points allow customers to select their preferred pickup location during checkout, providing flexibility and convenience for package delivery.

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How pickup points work

Pickup points are presented to the customer during checkout. The plugin will automatically determine the closest pickup points based on the shipping address entered by the customer.

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Requirements

Pickup points require Shopify’s Carrier Service API, which is only available on certain Shopify plans:

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Shopify plan requirements

Plan	Carrier Service	Pickup points available
Basic	❌ Not included	❌ No
Shopify	❌ Not included	❌ No
Advanced	✅ Included	✅ Yes
Plus	✅ Included	✅ Yes
Development store	✅ Included	✅ Yes

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Error handling

If you see this error, you need to upgrade your Shopify plan:

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Setup pickup points

Once you have Carrier Service activated:

1. Open the Smart Send app in your Shopify admin
2. Navigate to Pickup points in the top menu
3. Configure shipping rates based on cart weight and subtotal
4. Save your configuration

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Configuration options

You can set up different shipping rates for pickup points based on:

• Cart weight - Different rates for different weight ranges
• Order subtotal - Different rates based on order value
• Geographic zones - Different rates for different regions

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Customer experience

When customers reach checkout:

1. They see pickup point options for their selected shipping method
2. They can browse and select from available locations
3. The pickup point information is included in their order
4. They receive confirmation with pickup point details

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Next steps

After setting up pickup points:

1. Create shipping labels for orders with pickup points
2. Set up tracking notifications for customers