How pickup points work
Pickup points are presented to the customer during checkout. The plugin will automatically determine the closest pickup points based on the shipping address entered by the customer.
Since each pickup point is a separate shipping method in Shopify then the list should be keep relatively short which is why we currently only show the 5 closest pickup points.
Requirements
Pickup points require Shopify’s Carrier Service API, which is only available on certain Shopify plans:Shopify plan requirements
| Plan | Carrier Service | Pickup points available |
|---|---|---|
| Basic | ❌ Not included | ❌ No |
| Shopify | ❌ Not included | ❌ No |
| Advanced | ✅ Included | ✅ Yes |
| Plus | ✅ Included | ✅ Yes |
| Development store | ✅ Included | ✅ Yes |
Error handling
If you see this error, you need to upgrade your Shopify plan:
Shopify doesn’t provide discount information to third-party shipping calculators like Smart Send. The subtotal value excludes any discounts or gift cards applied at checkout.
Setup pickup points
Once you have Carrier Service activated:- Open the Smart Send app in your Shopify admin
- Navigate to Pickup points in the top menu
- Configure shipping rates based on cart weight and subtotal
- Save your configuration
Configuration options
You can set up different shipping rates for pickup points based on:- Cart weight - Different rates for different weight ranges
- Order subtotal - Different rates based on order value
- Geographic zones - Different rates for different regions
Customer experience
When customers reach checkout:- They see pickup point options for their selected shipping method
- They can browse and select from available locations
- The pickup point information is included in their order
- They receive confirmation with pickup point details
Next steps
After setting up pickup points:- Create shipping labels for orders with pickup points
- Set up tracking notifications for customers